If the Trustifi button does not appear or does not successfully decrypt the email, you can still manually open the encrypted email.
Step 1
Find and copy the encrypted token at the bottom of the email.
Tip: You can double-click on the token to quickly select it.
Step 2
Navigate to the Trustifi secure portal at https://ea.trustifi.com and paste the secure token in the input field.
The encrypted email’s content will now be displayed in your browser window.
Note: If Multi-Factor Authentication was applied to the email, you will still need to authenticate at this point.
Note: If you are generally unable to open Trustifi encrypted emails, it may be caused by a security system. In this case, contact your IT department.