To make sure emails sent to groups are delivered correctly, you will need to import your groups from Exchange into Trustifi.
Follow the steps below to perform the groups integration.
Step 1: Navigating to “Mail Server Integration”
Log in to the Trustifi Web Portal at https://app.trustifi.com/home
From the main navigation menu, click on Outbound Management
In the Outbound Management section, click on Plan settings
Select the Integrations tab at the top of the page
Step 2: connecting to Exchange
In the “Integrations” tab, make sure the selected integration is “Microsoft Exchange” (the initial status will be “Disconnected”).
Now, click on the “Connect” button.
Step 3: Enter admin credentials
After clicking “Connect”, a pop-up window will open prompting you to click “Connect” again.
In the pop-up window, you will need to enter your Exchange admin credentials and then approve consent for Trustifi to access and import your groups from Exchange.
Step 4: Updating groups
After the Microsoft pop-up window is closed, the integration status should change to “Connected”.
Click on the “Sync” button to import your groups from Exchange.
Note: Importing your groups can take a few minutes, depending on how many groups you have. We recommended refreshing the page after a few minutes to see updated results.
Step 5: Viewing your groups
Once the update process has finished, you can click on “Show Groups” to view all the groups that were imported and the members within these groups.
Step 6: Continuous integration
Once this integration process has been completed, any changes to your Exchange groups will be automatically updated in Trustifi, and you will not need to perform the process again.