Overview
The AI Support Assistant provides quick, in-app access to support guidance directly from the Trustifi web application. The assistant allows users to ask support-related questions and receive AI-generated responses based on multiple Trustifi resources. If the AI Support Assistant is unable to provide the information needed, users can seamlessly open a support ticket directly from the chat interface.
Accessing the AI Support Assistant
Log in to the Trustifi web application
In the top-right corner of the screen, click AI Assistant
Once selected, a chat window will open on the side of the page.
Using the AI Support Assistant
Within the AI Assistant chat window, you can:
Ask support-related questions about Trustifi features, settings, or functionality
Receive AI-generated responses based on multiple internal support and documentation resources
The AI Assistant is designed to help answer common questions quickly without requiring manual navigation through documentation.
Opening a Support Ticket
If the AI Support Assistant does not provide the answer you are looking for, click Open a support ticket at the bottom of the chat window.
Creating a Support Ticket
When opening a support ticket, you will be prompted to provide the following information:
Issue Type – Select the type of issue (e.g. Question, Incident, Problem, Feature Request)
Severity Level – Choose the appropriate severity (Low, Moderate, or Critical)
Title – Enter a short, descriptive title for the issue
Description – Provide a detailed explanation of the issue or request
Attachments – Upload any relevant files or screenshots that may assist the support team in resolving the issue
Once submitted, the ticket will be routed to the Trustifi support team for review and follow-up.