Overview
Trustifi provides multiple ways to get help, whether you are experiencing a technical issue, have a question about product functionality, or are looking for additional documentation and resources.
This guide explains:
How to use the AI Assistant in the Trustifi web app
How to open a support ticket directly from the Trustifi portal
What information to include to ensure faster resolution
Where to find additional help, FAQs, and contact options
AI Assistant
When logged into the Trustifi web app, the AI Assistant is available in the top-right corner of the interface.
The AI Assistant pulls information from multiple Trustifi resources, including documentation, knowledge base articles, and support content, to help answer support-related questions and guide you through product functionality.
You can use the AI Assistant to:
Get quick answers to product and configuration questions
Understand how specific Trustifi features work
Find guidance without leaving the Trustifi portal
If the AI Assistant does not provide the answer you are looking for, you can open a support ticket directly from the chat interface.
Alternatively, you may open a support ticket manually using the steps outlined below.
Opening a Support Ticket
If you encounter technical issues with Trustifi or need help understanding how something works, the recommended way to contact support is by opening a support ticket through the Trustifi web portal.
How to Open a Support Ticket
In the Trustifi web portal, hover over the Support menu in the top-right corner
Click Open a ticket from the dropdown menu
In the pop-up window, enter the relevant information for your request, including:
Operating system
Browser
Issue type
Ticket title
A detailed description of the issue
Take time to accurately describe the issue. Providing clear and detailed information helps the Trustifi support team resolve your request more efficiently.
Click Send to submit the support ticket.
After submission:
You will receive an automated email confirmation containing a copy of your ticket
You may reply directly to this email to attach screenshots or files if additional context is needed
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FAQ and Contact Information
At Trustifi, email security and productivity are core priorities. The Trustifi team is continuously improving both usability and security for customers and email recipients.
For additional information:
Visit the FAQ page to find answers to common questions
If you are still experiencing issues, contact Trustifi support by emailing [email protected]
Visit the Contact page for additional contact options
To learn more about Trustifi’s security offerings, review: